Customer Success Specialist (Remote/Onsite, US/EU/CIS)

Full-time ·

Customer Success Specialist (Remote/Onsite, US/EU/CIS)

Tapfiliate is affiliate and referral tracking software that enables brands to take full control over their affiliate channel. We provide all tools necessary to track, manage and optimize affiliate programs, revenue share deals and referral campaigns. By using Tapfiliate, brands can build and cultivate their own tribe of brand ambassadors and (professional) publishing partners.

As we are steadily growing, we are looking for an awesome Customer success specialist.

What will you do day to day

  • Help customers during each step of their journey to becoming successful using our product
  • * Answer support tickets
  • Help customers integrate our service into their website
  • Create new support resources, like FAQs, guides and (video) tutorials for our customers
  • Start up new projects to improve customer success

What we are looking for

  • You have (some) experience with HTML and Javascript but would absolutely love to learn more
  • You love contact with customers and helping them find their way in a new environment
  • You are a natural writer
  • You work autonomously and take initiative
  • You love startups, are ambitious, driven and an all-round talent. You love to work in a hectic start-up environment alongside passionate entrepreneurs
  • You love technology and the web
  • You are a (near) native English speaker

What we offer you

  • Competitive pay
  • The possibility to get trained and grow into a frontend developer (if you would aspire so)
  • A fun and open working environment


You can apply via email: Please include your résumé and cover letter.

A little something about us

We believe that advertising is a great driver for a lot of goodness on the internet. The wealth of free content for everyone to enjoy, is all because of advertising.

However, the further we explore technical and novel possibilities of online advertising, the further we seem to wander from a balanced model, where consumers, advertisers and content creators all benefit.

We have made it our mission to try and help bring back some balance to the ecosystem. We believe that putting the human touch back into advertising will be a great step towards a better ad experience so that people can enjoy advertising again.